Refunds and Returns

Refunds and returns

If your order is faulty or there is an issue with the product quality, we can offer either a refund or a replacement once the faulty product is returned to us for inspection. For change of mind, we are only able to process a refund or replacement if we are notified before your order is shipped. Once it has been shipped, we cannot offer a refund or replacement for any change of mind.

Warranty policy?

Luxe Lash Kit will fulfill all of our obligations under the Consumer Guarantees Act 1993. Our warranty works on a return to base basis. This means that should a fault occur with your product, it will need to be returned to us for assessment. 
Once we have received an item, we will assess the fault and contact you within 7 working days with an outcome and potential solution.  If your item is deemed faulty and is covered by your warranty, we will arrange a replacement item, credit or refund.

Please note:
Warranty covers manufacturing defects only. Misuse or any other damage will not be covered under the warranty.